Shipping policy

Processing Time
All items are made to order. Please allow 3–7 business days for processing before your order ships.

Shipping Rates & Delivery
Shipping costs are calculated at checkout. We offer standard and expedited options depending on your location.

Once your order ships, you’ll receive a tracking number by email.
Delivery times vary based on location and shipping method. Most orders within Canada and the US arrive within 1–2 weeks after dispatch.

Free Shipping
We offer free standard shipping on all orders over $100 CAD within Canada and the United States.

Orders outside of these regions are subject to standard shipping rates.

Customs, Duties, and Taxes
Zawiya is not responsible for any customs or import taxes that may apply. These are the responsibility of the buyer.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at support@zawiya.com with your order number and any relevant photos, and we’ll make it right.